Microsoft CRM

Microsoft Business Solutions CRM can help you and your customers boost sales, provide top-quality customer service, and make smarter, more agile business decisions.

Microsoft CRM offer Superior customer service and increases your capacity to handle requests, without adding employees. Microsoft CRM Customer Service helps your service representatives track customer requests, manage support issues from initial contact through successful resolution, and provides customers with the consistent, efficient service that ensures satisfaction.

Help ensure efficient customer service processes, assign, manage, and resolve support incidents successfully with automated routing, queuing, and escalation of service requests, along with case management, communications tracking, and auto-response e-mail.

1. Increase Sales Success

   Shorten the sales cycle and improve close rate with leads and opportunity management, automated sales processes, quote creation, and order management.

2. Deliver Efficient, Consistent Customer Service

   A shared knowledge base and automated routing and queuing make it easy to serve customers efficiently.

3. Make Informed, Agile Decisions

   Comprehensive reports let you forecast sales, measure business activity and performance, evaluate sales and service success, and identify trends, problems, and opportunities.

4. Work from Outlook or the Web

   Access full sales functionality online or offline through Microsoft Outlook, or work online from any location using a Web browser.

5. Share Information

   Tightly integrated Sales and Customer Service functionality makes it easy to view, update, and share information across teams and departments.

6. Use Easily

   Designed for ease of use, Microsoft CRM ensures that sales teams get started fast.

7. Customize and Scale Easily

   Configure user interfaces and workflow processes, customize the solution to fit your business, and scale the installation to meet changing needs.

8. Integrate Powerfully

   Integrate with Microsoft Office, Microsoft Business Solutions for Financial Management and other business systems.